Terms and Conditions /Terms of Use

Welcome to our website!

The use of this website and the following Terms and Conditions shall be governed by the laws of New Zealand.

The mentioned below Terms and Conditions apply to all sales between Indokiwi Grocers and its customers.

Thank you for using Indokiwi Grocers website www.indokiwigrocers.co.nz.

Use of the website

By accessing or using this website and the services provided by this website you agree to abide by the terms and conditions and other policies listed on the website. If you do not agree to these terms and conditions, stop using the website.

Also, by purchasing any of our products or services, you acknowledge that you have carefully read all the Terms and Conditions for Use and other policies mentioned on this website and agree to comply with them.

The purpose of the use of this website

On this website, you can find information about Indokiwi Grocers store, products, services, offers, discounts, and promotions. The website allows you to use it for these things. In case you use this website for any other purpose, then we are not responsible for it.

Account and Registration

In order to access certain content or services on this website, you may need to register yourself. While registration you will be creating a personal username and password. Maintain the confidentiality of your username and password and do not disclose them to any third party. Any person who uses the website using your username and password, you are solely responsible for the use. You agree that all the information that you provide us while using the website or registering on it is true, up to date, complete and not misleading in any way. Also, by registering on the website and using it, the visitors/customers agree to receive promotional communication. If you don’t wish to receive such information, you can unsubscribe in "My Account" or by contacting the customer service.


Users who are 18 years of age or older are eligible to use our website. If you are a minor (under 18), you may use the website under the supervision of your parents or guardian, else you must not use the website.


You agree that we may at any given time restrict or prohibit your access to the website, at our sole discretion without giving any prior notice. We will continue to strive hard to run the website smoothly and keep it free from viruses and unauthorized access. However, we do not guarantee that no errors/faults/defects will occur while you use the website.

Updating of Terms and Conditions

We reserve the exclusive right to make changes/ alterations in these Terms and Conditions of Use, Privacy Policy or any other policy, guideline or content given on the website at any time without giving any prior notice. We will notify you about the changes in writing and if you use the website after changes have been done, you automatically agree to accept the changes too. We reserve the right to change the terms of special offers, or withdraw them altogether, at any time without any prior notice.

Ownership of website content

The website contains many intellectual properties and other proprietary information and elements including messages, data, files, software, photographs, images, and other materials. We have an exclusive intellectual property right on these elements. By using the website you agree that you will not do anything that breaches these intellectual property rights (like copying,modifying or reposting content) unless we give you any such permission in writing.

Links to other websites

There may be some sites linked to our website and we have not reviewed the content of these sites (not feasible) and hence we are not responsible for the content accuracy or content authenticity of any off-site page or other sites linked to this website. We by no means endorse any such links or sites so while using such links or sites on our website, you agree that you are using them at your own risk.

Things you must avoid doing

Never breach any law which is applicable to the use of this website. Never interfere with the website or its server, hardware or software. If you are found doing any of these unlawful things (using the website inappropriately or maliciously) you will be responsible for the loss of this website in relation to what you have done.

Information on the website

We will strive our hardest to keep accurate and up to date information on this website, free from any error as much as possible. However, due to various external factors, the website may have some material which is not accurate and up to date. In such a case do n’t promise the accuracy or completeness of the information and hence we will not be responsible or liable for any such errors on this website.

Your Information and Privacy

When you register on our website, we ask for your consent before collecting any personal information that identifies you. We also clearly mention which information is mandatory for registration and which information is not necessary and can be provided at your discretion. We collect this information like full name, address, email address, phone number, geographical location, gender etc., to make your shopping experience with us smooth and good.

Return and Refund Policy

We take responsibility for the quality of our products. We aim to provide 100 percent satisfaction to our customers. However, in case there is an issue with our product, we have our return policy to resolve any issue efficiently and professionally.

If at the time of delivery our customer finds our product that he has purchased from us damaged, defective or inedible, he/she is entitled to return that product/products and we will take it back and issue a credit note for the value of the returned products. The refunded amount will be credited to your account on the website and you can use this amount buy any other product from our store.

However, if you change your mind about any product after the bill of your product/products has been raised and at the time of delivery, we can not exchange or refund for a change of mind.


We firmly believe that you must have a fare price shopping experience with us without compromising on quality.We make sure that the prices of our products mentioned on the website and otherwise in the store are correct and true. However, at times the prices of some products may not be updated or may be incorrect due to technical issues, incorrect product information given to us by third party or typographical errors. In such cases we reserve the right to cancel the order. The products listed on our website will be for sale at MRP. The prices mentioned at the time of ordering will be the prices charged by us at the time of delivery.

The prices of the products mentioned on the website will be inclusive of any tax payable.

Method of payment

We accept payment through debit card, credit card or by cash. We also accept payment by (write the other means/modes here). Any refund is paid through vouchers or added in your Kiwi grocers account which can be used to buy any product.

Amendment of order and cancelation

You can review your order before finalizing it and submitting it to us. The order will show you the products you have chosen and the total amount you have to pay for the same. Once you have placed the order and confirm it in the checkout, you agree to pay the total amount and have agreed to the terms and conditions. We include VAT in all our prices. We reserve the right to cancel any order if we find the payment details provided by you are incorrect or do not meet the security requirement factors or if you have provided a wrong postal address.

Product Images

We have tried our best to accurately display products and colours on the website. However, there can be slight difference of colours depending on monitor settings.


We ensure we delivers our products on time and within a short delivery slot. However, you must make sure that an appropriate person is available at the delivery address and if the appropriate person is not available at the delivery address given by you, we may reschedule the delivery date and time. In case if there is any change of address, you must inform us before delivery is attempted by us, else we will not be responsible for any wrong delivery or cancellation of your order. If the appropriate person is not available at the delivery address or there is a change of delivery address, we reserve the right to withhold delivery and charge you in full for an amount equal to the price of perishable products in your order and the cost of delivery . If you don’t contact us to rearrange a failed delivery within 24 hours, your order will be cancelled. If by mistake wrong products or order is delivered to you, we will ensure that we replace it with the right order placed by you and will rearrange the delivery without any extra charge. We enable delivery at selected localities of the city.

Product/Stock Availability

We make every effort to feature accurate stock availability on our website, but stocks availability is subject to change without any notification. After you have placed the order, the delivery of the products you ordered will depend on the stock availability. If your order is not available, we will notify you. In such a case you can cancel the order and entitled to refund. The delivery will depend on the availability of all the items ordered by you at the time of booking the order.

Kindly note that all orders are subject to availability.

Damaged Goods/missing items

You are entitled to a refund in case you receive an order with damaged products/ wrong order being delivered/items missing from your order at the time of delivery.

Product Quality and Labelling Information

We make sure that we provide fresh and good quality groceries to our customers. We pack the items ordered on the day they are delivered. However, we accept. no responsibility for and makes no representation or gives any warranty or undertaking express or implied as to the accuracy or completeness of the information.

Mobile App for placing an order

You can easily place orders through our Mobile App in easy steps. However, these terms and conditions are applicable on our mobile App (Mobile Access Channel) too. If you do not agree to our terms and conditions, then don not use or access the Mobile Access Channel. Also, you are solely responsible for any carrier or other data charges incurred when using the Mobile App. Also, we reserve the exclusive right to update, change, discontinue the Mobile App at any time and in any way.

Governing Law

The website is governed by New Zealand law. If we have any disputes or issues which need to be resolved by a Court, you agree to the exclusive jurisdiction of New Zealand Courts.

Contact for queries/suggestions

Please feel free to contact us on [email protected] if you have any queries related to these Terms and Conditions or the way we treat your personal information.